The e-invoicing help area contains the following topics:

Welcome to Finastra e-invoicing


This section allows you to select the trading partner you wish to send and receive trade documents with. E-invoicing allows you to send and receive trade documents with more than one trading partner and you can find all the trading partners you are registered with in the drop down box.

You must have registered with the trading partner you want to exchange trade documents with. If not, please do so under 'Register for the first time' or 'Register with another company'.


Your username is the email address you used when registering for the e-invoicing service.


Your unique password will have been provided in your registration email. You will need to use this password at all times when accessing the service.

Forgotten your password

If you have forgotten your password, you can complete the 'Forgotten your password' field and we will send a temporary password to your designated email address. If you have any problems, please contact the e-invoicing Support Team on 0345 519 6871.

Register for the first time

If you are new to e-invoicing, this section allows you to register with a particular trading partner for the first time. You can find companies who are already using e-invoicing in the drop-down box.

After you have completed this section, an enrolment request will be sent to the trading partner for authorisation.

Register with another company

If you are already using e-invoicing, this section allows you to register with additional trading partners. You can find companies who are already using e-invoicing in the drop-down box.

Manage e-invoicing

The left hand side of this page contains the content bar which offers access to the functionality within the e-invoicing system.


The desktop shows a 'dashboard' view of the e-invoicing system. It provides a summary of new documents and queries (if query management has been set-up for your trading partner) received from your trading partners as well as a list of enrolment requests received from new users.

Trading Entity

This section provides a summary of the documents you have submitted and received from the trading partners you are registered with. By selecting a particular trading partner, you can view all documents received from that trading partner.

You can switch between different trading partners within this section.

My Profile

From this section you can change your login details (including password) and select whether you would like to receive email notifications upon exchanging trade documents with your trading partners.


This function allows you to search for specific documents sent or received within the system - for example, you can check all the invoices and purchasing orders you have sent or received. You can search by date range or from all documents.

Search criteria details:

Account Name - this is the name of the trading partner you received the documents from or sent the documents to
Doc ref - this is the reference number of the document sent or received
Unread - this allows you to search for documents which have not yet been viewed or actioned.
Type - this is the document type, such as invoice or purchase order
Status - this indicates the document status as 'Live' or 'Test'
Date From and Date To - this allows you to specify the date range for the search.

Add Documents

This section allows you to upload and send documents to your trading partners:

File Upload

You can upload and send multiple documents in a text file in CSV format.


You can submit documents to your trading partners by completing the online form. This functionality allows you to review documents prior to submitting them.

Sending Options

There are a number of options available for sending documents. You can select and use the sending options from this screen or download the ebPrinter software.


Manage Users

This section allows you to add new users to the system.

Glossary of Terms

CSV - Comma Separated Value, a file format which can be fed directly into the service when sending multiple trade documents.
Documents / Trading documents - Invoices or purchase orders.
ebPrinter - a software within e-invoicing which allows users to print document batches directly to the hub from their own local accounting systems.
e-invoicing - Electronic invoicing.
e-invoicing network - an environment containing all registered Group Entities and their TNCs. Any TNC can send and receive documents from any connected Group Entities but not between other trading partners of TNCs.
File (in the context of File upload) - one or more documents.
Hub - a web-based system where trade documents are viewed, created and submitted via e-invoicing.
TNC - Trading Network Company, a company or Sole Trader that has been enrolled on to the e-invoicing service to send or receive trade documents.
Trading Partner - can be defined as a supplier or a company that receives services.

Contact Us

If you need further information or have any queries, please contact the e-invoicing Support Team on 0345 519 6871 or

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